Shipping and delivery

Shipping Information

We ship discreetly with DHL. Here you'll find costs, delivery times and everything about returns.

  • Free shippingIn Germany from 40 €, in Europe from 89 €
  • Same-day shippingOrder by 9 am, shipped the same day
  • Discreetly packedNeutral packaging without logos or advertising

Shipping costs

Clear prices, no hidden costs.

Germany

DHL standard shipping · 2–5 working days

Order value under 40 €
4,99 €
Order value from 40 €
Free

Sample with the FREUNDESCODE: you only pay shipping, 4,99 € in Germany. These orders can take a little longer.

Europe

DHL International · Austria, Switzerland and 55 other countries

Order value under 40 €
12,99 €
Order value 40 €–89
4,99 €
Order value from 89 €
Free

In Europe, delivery takes about 5–10 working days depending on the country.

How your parcel gets to you

  1. 1OrderYour order comes in and is confirmed.
  2. 2PackingDiscreetly packed, without logos.
  3. 3ShippingDHL picks up your parcel. You'll get the tracking link by email.
  4. 4DeliveryIn Germany, usually with you after 2–5 working days.

Returns and withdrawal

Something not right? We make returns as easy as possible.

  • 14-day right of withdrawal from receipt of the goods
  • Refund within 5–7 working days after we receive it
  • You can also withdraw online using our form
To the withdrawal form Withdrawal policy

Shipment tracking

Once your order has shipped, you'll automatically get an email with your DHL tracking link. It shows you where your parcel is at any time.

Problem with the delivery? Write to us and we'll take care of it.

Get in touch

Frequently asked questions about shipping

How long does delivery take?

In Germany 2–5 working days, in Europe usually 5–10 working days depending on the country. Orders that reach us by 9 am are shipped the same day.

When is shipping free?

In Germany from an order value of 40 €, in Europe from an order value of 89 €.

How is my order packed?

Neutral and unprinted, without logos, brand names or any hint of the contents.

Will I get shipment tracking?

Yes. As soon as your parcel is on its way, you'll automatically get an email with the DHL tracking link.

Can I return my order?

Yes. You have 14 days from receipt of the goods to withdraw. All details are in the withdrawal policy.

Do you also deliver to Austria and Switzerland?

Yes, and to 55 other countries. Under 40 € shipping costs 12,99 €, from 40 € to 89 € it's 4,99 €, and from 89 € it's free.

Any questions?

Write to us, we're happy to help.

Get in touch